RETURN AND REFUND POLICY

We do not refund and do not cancel orders that were already shipped. We refund damaged items or items that came not as described.

If you find your item isn’t fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:

• The return Items must be shipped out within 30 days after you have received the return authorization number from us.
• We request that all goods are returned within 30 days of the date of you have received your return authorizations number by us.
• Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached.
• Please note, any return item received by us outside of the 30-day return policy will not be accepted. Once received by us, this returned item will be automatically shipped back to you.
• You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.
• The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost.

NON-RETURNABLE & NON-EXCHANGABLE ITEMS

Kindly double check that the items you wish to return do not fall under this list. Please note that any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty. 

• Eyewear
• E-Gift cards
• Jewelry
• Lingerie sets (including women’s shapewear and body shapers)
• Swimwear (bikini bottoms, bikini sets and one-piece suits)

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return amount takes you under the threshold for free postage, the amount will be deducted from your refund as you will no longer be eligible. 

DAMAGED ITEMS

If you receive defective or damaged product(s) upon delivery, please send an email to info@bestdog.studio  with clear photos of the fault(s) and include your order number in the subject line within 48 hours of receiving your order, and we’ll send you a replacement one. 

Please note… All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color (s) in the photos and the fabric color may appear slightly different in real life.

  RETURN PROCESS

1. Email info@bestdog.studio to let us know you’d like to return your item(s).

2. The Return Authorisations Number will be issued if your return is approved. Follow the instructions and ship your item to the return address we provide in our reply.

3. As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or rejected. If you are approved, the store credit will be issued and sent to you via email within 30 working days.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bestdog.studio.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bestdog.studio and send your item to: Narva mnt 5, 10117 Tallinn, Estonia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Narva mnt 5, 10117 Tallinn, Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.